---
title: Carvana builds efficient, seamless customer experience with agent on Azure | Microsoft Customer Stories
description: Improving customer interactions at scale can be complex and time-consuming. This customer story shows how Carvana faced this problem by using Azure AI to unify insights, reduce call volume, and improve service quality. Read the story to see how Azure supports faster, more consistent customer experiences.
image: https://4262e8f30b41f090deb1-ea2e101403ebad4bdd8db62ed1271f80.ssl.cf1.rackcdn.com/23952_CARVANA_20Story_20Thumbnail.jpg
---

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 Oct 6, 2026, 3:05:08 PM

# Carvana builds efficient, seamless customer experience with agent on Azure | Microsoft Customer Stories

![Picture of Bassem Hamdy](https://app.hubspot.com/settings/avatar/72bd98ca793771e7d0c32de7e29f7c33) [Bassem Hamdy](https://horizonsatellite.net/en/satellite-services-ai-horizon-it/author/bassem-hamdy)

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Improving customer interactions at scale can be complex and time-consuming. This customer story shows how Carvana faced this problem by using Azure AI to unify insights, reduce call volume, and improve service quality. Read the story to see how Azure supports faster, more consistent customer experiences.

[Read More...](https://stuf.in/bjdu4s)

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