![Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.](https://ms-f7-sites-prod-cdn.akamaized.net/docs/stories/1784308110062461343-sandvik-ab-microsoft-365-customer-service-discrete-manufacturing-en-sweden/resources/03664d8b-6ef4-4fb4-a531-9d27aafd4563/asset1784315606621706030_1784315606621706030)
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in...
Day in the life of an account executive
Sales productivity often suffers when manual tasks overwhelm account executives. Dynamics 365 changes that by providing AI-driven insights and automating repetitive processes. Check out this infographic to see how an account executive leverages Dynamics 365 to optimize their day, from preparing meeting summaries to following up with prospects. If you want to see similar results in your day, contact Horizon IT.
