---
title: EY redefines CRM with Dynamics 365 Sales and Sales Agent in Microsoft 365 Copilot
description: Sales teams often struggle when CRM systems cannot keep pace with modern selling. This customer story video shows how EY uses Dynamics 365 Sales and Sales Agent in Microsoft 365 Copilot to improve insights and streamline sales work. Watch the video to see how AI-powered CRM helps teams focus more time on customers and opportunities.
---

[Satellite Services-AI-Horizon IT](https://horizonsatellite.net/en/satellite-services-ai-horizon-it)

# [EY redefines CRM with Dynamics 365 Sales and Sales Agent in Microsoft 365 Copilot](https://horizonsatellite.net/en/satellite-services-ai-horizon-it/ey-redefines-crm-with-dynamics-365-sales-and-sales-agent-in-microsoft-365-copilot1792656028)

 Written by [Bassem Hamdy](https://horizonsatellite.net/en/satellite-services-ai-horizon-it/author/bassem-hamdy) | Oct 22, 2026, 8:00:28 AM

 Sales teams often struggle when CRM systems cannot keep pace with modern selling. This customer story video shows how EY uses Dynamics 365 Sales and Sales Agent in Microsoft 365 Copilot to improve insights and streamline sales work. Watch the video to see how AI-powered CRM helps teams focus more time on customers and opportunities.

[View full post](https://horizonsatellite.net/en/satellite-services-ai-horizon-it/ey-redefines-crm-with-dynamics-365-sales-and-sales-agent-in-microsoft-365-copilot1792656028)

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