"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting...
Global adhesive manufacturer strengthens customer relationships with Dynamics 365
Building lasting customer relationships requires the right tools. MAPEI, a leading global adhesive manufacturer, adopted Microsoft Dynamics 365 to leverage AI-driven insights for stronger customer engagement and improved decision-making. Give this customer story a read to see the practical impact of integrating AI into CRM strategies. Reach out to Horizon IT for expert guidance on Dynamics 365 solutions.
![Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.](https://ms-f7-sites-prod-cdn.akamaized.net/docs/stories/1784308110062461343-sandvik-ab-microsoft-365-customer-service-discrete-manufacturing-en-sweden/resources/03664d8b-6ef4-4fb4-a531-9d27aafd4563/asset1784315606621706030_1784315606621706030)